Service Now - Solutions Architect

We are seeking an experienced ServiceNow Solutions Architect to lead the design and implementation of enterprise ServiceNow solutions. This role requires deep technical expertise in ServiceNow modules, strong architectural skills, and the ability to translate complex business requirements into scalable, secure, and maintainable solutions. You will partner with stakeholders across IT and business units to deliver high‑quality ServiceNow implementations that drive automation, efficiency, and compliance.

• Solution Design & Architecture:
• Define and own the ServiceNow architecture roadmap aligned with enterprise standards.
• Design scalable, secure, and maintainable solutions across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
• Ensure adherence to best practices, platform governance, and performance optimization.
• Implementation & Delivery:
• Lead technical design sessions and provide guidance to development teams.
• Oversee configuration, customization, and integration of ServiceNow with third‑party systems.
• Establish reusable patterns, templates, and frameworks for ServiceNow development.
• Stakeholder Engagement:
• Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions.
• Communicate architectural decisions, trade‑offs, and impact clearly to both technical and non‑technical audiences.
• Governance & Compliance:
• Implement security best practices, including role‑based access control (RBAC), data protection, and audit compliance.
• Maintain platform health through proactive monitoring, upgrades, and performance tuning.
• Leadership & Mentorship:
• Provide technical leadership and mentorship to ServiceNow developers and administrators.
• Drive continuous improvement and innovation within the ServiceNow ecosystem.

• Bachelor’s Degree in Computer Science, Software Engineering, or a related field.
• Equivalent work experience will also be considered.

• Client-facing skills
• People management skills - introducing and building ways in which people can learn from each other, encouraging mentoring and the transfer of knowledge by designing and delivering learning interventions
• Team work and emotional intelligence
• Good self-management – continuous performance is both an objective and a mind-set
• High value on openness and transparency

• ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications.
• Experience with ServiceNow Governance, Risk, and Compliance (GRC) or Security Operations.
• Knowledge of cloud platforms (AWS, Azure, GCP) and integration patterns.
• Exposure to Agile delivery methodologies and DevOps practices.

• 8+ years of IT experience with at least 5+ years in ServiceNow architecture and development.
• Proven expertise in ServiceNow platform architecture, including ITSM, ITOM, HRSD, CSM, and custom applications.
• Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
• Experience with ServiceNow integrations (REST, SOAP, APIs) and external systems.
• Familiarity with CMDB design, Discovery, and Event Management.
• Understanding of ITIL processes and enterprise IT service management principles.
• Hands‑on experience with ServiceNow upgrades, performance tuning, and instance security.
• Excellent communication and stakeholder management skills.

At Expleo, we are committed to providing a competitive salary and substantial benefits offering with unique wellbeing, financial and employee recognition programmes.

We pride ourselves on our diverse and inclusive culture and offer a variety of family friendly policies and enhanced leave to help you achieve a healthy work life balance.

By providing significant learning and development opportunities, we encourage individual growth and success throughout your career with us.

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more!
• Always working as one team, our people are not afraid to think big and question the status quo.

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

At Expleo, we understand that many people experience impostor syndrome throughout their lifetime, please do not let this discourage you from applying for this role. Our Talent Acquisition Team welcomes all CV’s and will consider your application in line with the values, requirements and role competencies.