Expleo is creating software solutions that are transforming a vast range of industries, collaborating with clients across the spectrum: from Banking, Finance and Insurance to Automotive, Aerospace and Marine systems.  We select the most appropriate tools for the job, working with every technology from cloud-based serverless platforms, to low-code frameworks, and always striving to further develop our agile software development culture. 

As a Software Service Delivery Manager you will act as the interface between Expleo’s Account Managers, Operations management, consultants, and the clients for whom we are building software. You will have an active role in creating a highly collaborative environment between Expleo and our clients. This will involve managing and assuring service delivery under the following pillars: 

• Client Collaboration 
• Software Delivery Management 
• People Management
• Commercial Support 

Key components of this position are managing stakeholder satisfaction, managing delivery risk, working closely with Expleo Operations & Heads of Service to identify the right people for project(s), defining roles, on-boarding and support of new team members, and supporting the Market Directors in the pre-sales process. 

We believe in fostering environments where high levels of autonomy and accountability are the everyday ‘norm’ and expect individuals to have confidence in their abilities and a strong self-belief. As a key person on the Delivery Team, your focus on performance and achieving results will make a difference to our business as we continue to grow. We seek someone with a ‘can-do and will-do’ attitude, who can demonstrate drive, tenacity, motivation, positivity, energy and passion. 

This is an exciting opportunity to influence and shape the future of Expleo Delivery and to align to our vision of sustainable growth and being a Great Place to Work. 

• Client Collaboration: 

• Build and manage credible, trusted advisor relationships with key client stakeholders at all levels of the organisation 

• Manage the client relationship from a delivery perspective, supporting the Expleo consultants to deliver at the highest standards  

• Participate in formal client progress review meetings, providing relevant reporting as agreed on a client-by-client basis based on standard Expleo approaches 

• Analysing and reporting on client engagements, working with the relevant consultancy staff to continuously learn and improve 

• Grow revenue stream by effectively identifying opportunities and supporting the Market Directors 

• Delivery Management: 

• Oversee the implementation of all aspects of the software delivery lifecycle 

• Ensure the software delivery team is utilising the optimal Ways of Working 

• Implementing a “build-measure-learn” cycle for improving the effectiveness and efficiency of the software delivery 

• Ensure relevant analysis and reporting is timely accurate and insightful 

• Challenge internal stakeholders to improve the overall effectiveness of the delivery process 

• Deliver quality software that genuinely adds value for our clients 

• Perform quality reviews of Expleo engagements as agreed with the Head of Delivery 

• Drive input and support material for new services related to the Market Units sectors and specific marketing campaigns 

• People Management: 

• Facilitate the appointment of consultants to the project delivery team(s) 

• Report on new or changing resource requirements with clients 

• Liaise with Finance & Administration to ensure resourcing needs (current, known and tentative) are entered into the resource planning system (currently Changepoint) in a timely and accurate way 

• Work with HR, the Resource Team and Changepoint Support to ensure that time, expense, holiday and sickness requests are approved and are accurate prior to invoicing 

• All administration systems are up to date with regard to consultant commitments 

• Working with the Consultancy Organisation to plan future resourcing needs on clients and to ensure proactive rotation of Expleo staff to meet the criteria set by the client and agreed as being appropriate for the particular role 

• Commercial Support: 

• Minimise project costs and increase efficiency 

• Liaise with the Market Directors, Legal and Finance & Admin to ensure relevant legal commercial coverage is in place across all client engagements 

• Participate and contribute to the client planning process, as currently performed across nominated Strategic Accounts 

• Work with the Heads of Service to identify opportunities to develop and enhance Expleo Service offerings via the Innovation Groups 

• Work with the Market Directors, Head of Delivery, Heads of Service, the consultancy organisation and the R&I function to drive input and support material for new services related to the Market Units sectors and specific marketing campaigns 

• Working with the Director of Market and Account Managers to ensure that where profit margins are lower than required a plan is established to improve the situation 

• Long term commercially successful client relationships 

• In-depth knowledge of software engineering best practices and technology. 

• Excellent knowledge and understanding of the software development and IT services industry including the complexities of outsourcing.  

• The ability to grow and maintain a network of contacts both internally and externally 

• Excellent interpersonal skills 

• Good written and presentational skills 

• Ability to pay attention to details, verify data against policies and legal agreements 

• Excellent client facing skills 

• Proven track record in client engagement and/or software programme delivery management with excellent software delivery skills.  

• Extensive experience in effectively organising, managing, and driving large software development programmes of high complexity.  

• Previous Account Delivery Management experience 

• Knowledge of Test Consultancy Markets and Services desirable 

• Previous lead roles in major programmes 

• Broad knowledge of the full SDLC in both Agile and Waterfall environments 

• Previous commercial experience in a professional services engagement framework 

• Sales support skills, including previous experience of pre-sales situations (presentations and written). Good understanding of legal framework around client consultancy and services engagements 

• Ability to present succinct summaries by analysing central delivery databases 

• Ability to multi-task and prioritise across multiple clients and activities 

• Ability to work in a matrix-management environment.  

At Expleo, we are committed to providing a competitive salary and substantial benefits offering with unique wellbeing, financial and employee recognition programmes.

We pride ourselves on our diverse and inclusive culture and offer a variety of family friendly policies and enhanced leave to help you achieve a healthy work life balance.

By providing significant learning and development opportunities, we encourage individual growth and success throughout your career with us.

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more!
• Always working as one team, our people are not afraid to think big and question the status quo.

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

At Expleo, we understand that many people experience impostor syndrome throughout their lifetime, please do not let this discourage you from applying for this role. Our Talent Acquisition Team welcomes all CV’s and will consider your application in line with the values, requirements and role competencies.